CX Award - Entry Guide 2026 (Final) - Flipbook - Page 9
THE FIVE CORE SECTIONS
CX OPERATIONS AND SERVICE PARTNERS
3
Evidence may include:
Operational improvements that enhance quality,
efficiency and reliability of services.
Continuous improvement cycles across FM, security,
cleaning, maintenance, landscaping, etc.
Health & safety commitment and outcomes.
Service partner engagement: shared values, charters,
training, joint initiatives.
Examples of how operational excellence directly
improves customer outcomes.
CX IMPACT ON PEOPLE AND WELLBEING
4
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Evidence may include:
Wellbeing initiatives supporting physical, mental and
emotional health.
Inclusive design and services addressing:
Accessibility
Neurodiversity
Different generations, cultures, beliefs and abilities
Equality, Diversity & Inclusion (EDI) strategy and
implementation evidence.
Active occupier engagement in wellbeing and ESG
initiatives.
Environmental initiatives improving customer
experience.
Social value and community engagement activities.
BCO Customer Experience Award 2026
