CX Award - Entry Guide 2026 (Final) - Flipbook - Page 2
INTRODUCTION
Now in its second year, the Customer
Experience Award recognises
excellence in customer experience
within the office sector, celebrating
workplaces that go beyond design and
functionality to deliver an outstanding
experience for occupiers, employees,
and visitors.
The award reflects the growing emphasis on
customer-centric property management,
hybrid working, and the importance of
workplace environments in supporting
employee satisfaction, well-being, and
productivity.
Entries are submitted online in a few simple
steps.
This guide walks you through the process step
by step. Please read it before you begin, to
make sure you have everything you need and
to give your entry the best chance of success.
CONTENTS
1. Entry Guidelines - Office Buildings
2. Judging Process
3. Judging Criteria & Evidence Requirements - The Submission
4. Judges Visit
5. Scoring
6. Checklist
To enter a project for the BCO CX
Award 2026, register and create an
7. Next Steps | Key Dates
entry at www.bco-cxawards.co.uk.
8
Please note: the awards portal opens
8.
Monday 9 March @9am
8.
The Entry Guide is available in advance so applicants can prepare
their submission ahead of the portal opening.
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BCO Customer Experience Award 2026
