CX Award - Entry Guide 2026 (Final) - Flipbook - Page 15
6/AWARD ENTRY
CHECKLIST
Create an account and register your entry at
www.bco-cxawards.co.uk
Select region and category
Complete online form (Building Information,
Applicant contact details and Supplier information
(ensure accuracy as they will be reproduced on screens
and in print)
Upload main application document (PDF)
including:
Main written submission covering the 5 CX themes –
up to max of 6 A4 pages 12 pt. font text limit plus
Customer/client/workplace strategy (single page
summary)
Testimonials (customer/employee/owner/service
partner/visitor/local community) (Maximum 2
pages A4)
CX Performance metrics – for example Net
Promoter Score (NPS), customer retention,
customer effort or other service metrics.
Maximum 2 Pages A4
Results of occupier / customer /employee/ visitor
satisfaction survey(s) conducted in the last 18
months (max two-page A4 summary)
Upload 10 building images (high res and low res)
Submit and pay entry fee (£450 + 20% VAT = £540)
15
BCO Customer Experience Award 2026
